ATTENTION: orders received from 04/08/23 to 23/08/23 will be shipped from the first week of September
FAQs
Find answers to frequently asked questions. If you have any other questions please contact us
Who should I contact for technical information about product?
To receive more information about product, you can contact us via our form, on our Whatsapp number +39 3277153089 or at our e-mail address info@sofho.it
Where can I see shipping costs?
Shipping costs will be shown before making payment.
In any case, you can alwalys contact our costumer service department for more information on th e shipping costs before cocluding an order.
I made a mistake when placing my order, how can I fix it?
If you have noticed that you have ordered an unwanted item, please contact our customer service promptly or send us an email at info@sofho.it. We will be happy to solve your problem.
How long do I have to return a product?
You can return the product within 14 days from the date of receipt. The item must be returned in its packaging and must not show any damage.
What are the delivery time?
Delivery times, for countries outside Italy, are 15 working days, more or less.
What are the payment methods you accept?
We accept payments by: Credit card, Paypal or bank transfer.
We do not accept cash on delivery payments.
Do you work with dealer?
Of course. Here you will finde all the advantages we offer. Don't hesitate to contact us for any clarification.
How can I contact you?
You can contact us via our form, on our Whatsapp number +39 3277153089 or at our e-mail address info@sofho.it. We will be happy to answer you as soon as possible.
What are the product water and energy?
The products in the "Water & Energy" section allow you to save water and energy. Here you find more information about this.