SHIPPING

Modality

The goods will be shipped only after receipt of payment by EXPRESS couriers, such as DHL, UPS..

We ask you to enter a shipping address where there is always someone willing to receive goods..

Costs

Shipping costs, for countries outside Italy, change according to weight and destination of the goods.

The cost will be shown before completing the order payment.

Shipping costs include handling and packaging.

We advise you to group your items in one order only. It is not possible to group two separate orders made individually, therefore shipping costs will be charged for each of them.

Time

Delivery times, for countries outside Italy, are 15 working days, more or less.

We remind you that Sofho is not responsible for delays or non-delivery caused by the courier.

Attention: mear the summer or Christmas holidays there may be production delays in delivery. Therefore, we advise you to contact us at info@sofho.it before making a purchase to ensure the delivery correct time.

If a purchased item is not available, the seller will promptly notify the buyer by email, which will then choose to confirm the order or otherwise apply for a refund of the amount paid. If there are several products in the order, the refund will be made only on the goods not available, if the same is not complementary to the others.

DELIVERY

The delivery of the goods is made on the ground floor, without appointment and during office hours.

The seller does not respond in any way to any delivery errors resulting from inaccuracies or omissions committed by the User in completing the purchase order

Where receiving the goods, the costumers must check:

• the integrity of the packaging, damaged, wet or otherwise altered;
• number of packages must be asper transport document or on the invoice.

In case of obvious damage, the customer, must write on the transport document the words “withdrawal with reservation” providing a short reason and inform us at info@sofho.it